Education

2012 – 2016

University of California, Berkeley

Bachelor of Science in Statistics with a focus on applied data science. Completed coursework in probability, machine learning fundamentals, and experimental design. Capstone project analyzed customer churn patterns for a SaaS product using Python and SQL.

Professional experience

2017 – 2022

Stripe

Worked as a Business Intelligence Analyst, then Senior Data Analyst. Built dashboards for product and growth teams, designed A/B test analyses, and partnered with engineers to improve event tracking and data quality across payment and billing funnels.

Current role

2023 – Present

OptimAI

Leads analytics for the AI chatbot platform—tracking conversation quality, resolution rates, and model performance. Turns product usage data into insights that help product, engineering, and customer success teams ship smarter automation features.

Responsibilities

• Define and monitor KPIs for chatbot accuracy, latency, and customer satisfaction
• Build reporting pipelines and self-serve dashboards for internal stakeholders
• Run analyses on conversation logs to improve prompts, routing, and escalation flows
• Partner with ML engineers on evaluation datasets, experiments, and release readouts